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COVID-19 Updates

6/23/2020 Coronavirus Update 

Effective Monday July 6th, we will be reopening our lobbies to welcome back our customers! Our priority is the health and well-being of our customers and employees. Please make sure you have a mask before entering the Bank – all employees will be required to wear masks. Please continue best practices by social distancing 6 feet or more and using hand sanitizer as you enter the branch. For best social distancing, we encourage the continued use of our drive-ups. We will regularly disinfect all public areas every business day. We will continue to monitor New Hampshire and Federal guidelines for any changes in Covid-19 measures, and may adjust our operations accordingly. Please support our local area businesses and stay safe.

 

6/10/2020 Coronavirus Update

Starting on Monday, June 15th, we will be taking appointments for the lobby. Please call your local branch to schedule the appointment. 

Contact Numbers:

Customer Service 603-332-2610 press 2 (for deposit accounts, wire transfers, safe deposit boxes, etc.)

Residential Lending 603-332-2610 ext.293 

Commercial Lending 603-332-2610 ext.290

Sanbornville 603-522-8226

Alton 603-875-4100

Somersworth 603-749-3000

 

4/1/2020 Coronavirus Update

As your neighborhood bank, we're here for you! Profile Bank will continue to be open normal hours to meet the needs of our customers. Although our branch lobbies are temporarily closed to limit person-to-person contact, we provide many other channels to conduct your transactions:

If you need customer or lending assistance please contact us

Please be aware of fraud related to Coronavirus and Stimulus Checks

As the Coronavirus continues to impact our daily lives we want to remind customers to be cautious of scammers during this time. Fraudsters/scammers may impersonate health organizations or businesses to gather your personal or financial information. Learn more about how to avoid these scams.

3/26/2020 Coronavirus Update

We want to keep you updated, as you may hear that New Hampshire’s Governor has ordered a “Stay at Home” order related to non-essential business. 

We wanted to assure you that Profile Bank is an “essential business” and will continue to be open normal hours, and all of your normal banking will function seamlessly.

We want to remind you of the many ways to do your banking and maintain “social distancing” via: online at ProfileBank.com; mobile with our ProfileBank App; our 24 hour ATMs, our 24 hour phone Banking, and our drive-ups at every location. 

Again, we are here for you as always, and available during our normal hours - at the phone numbers listed below.

 

3/18/2020 Coronavirus Update - Given NH Governor Actions/Recommendations

As your community bank, Profile Bank will continue to be here for you as we have been for 114 years. The following temporary change re Coronavirus is for the safety of our customers, staff, and those community members particularly vulnerable to the virus. 

Effective Monday, March 23rd customer transactions will be accepted at our drive-up tellers and ATMs, and we will be temporarily “closing” the lobby to regular access for the sole reason to limit person-to-person contact.  We will be fully staffed and continue our regular hours.

 If you need customer or lending assistance, please see the numbers at bottom.

We would like to remind you that you can also access us 24/7 through the following services: Online banking, mobile banking (including the ability to easily do mobile deposits), Online account opening; Online mortgage applications.

 If you are experiencing financial difficulty due to the virus, please let us know so that we can help you through it.

 Thank you for continuing to place your trust in Profile Bank.

 

Contact Numbers:

Customer Service          603-332-2610 ext.291  (for deposit accounts, wire transfers, safe deposit boxes, etc.)

Residential Lending       603-332-2610 ext.293  (Residential Lending will be temporarily centralized at the Loan Center in Rochester)

Commercial Lending     603-332-2610 ext.290

Sanbornville                    603-522-8226

Alton                                 603-875-4100

Somersworth                  603-749-3000

24/7 Phone Banking      1-877-890-0001

 

 

3/17/2020 Coronavirus Update

 

Dear Profile Customer,


We want to assure you that Profile Bank will continue normal operations at all locations, even as coronavirus is impacting our daily lives. We are here for you to ensure that your banking is convenient, and available whenever you need it.

As always, we provide you with many ways to do your 24/7 banking online and by mobile via ProfileBank.com and the Profile Bank App so that you can check your balance, pay bills, open new accounts, make check deposits, and transfer money. In addition, we offer phone banking (24/7) at 1-877-890-0001.

As the potential impact of coronavirus evolves, we have implemented steps at all locations regarding coronavirus safety recommendations from government health authorities.  In addition to the importance of on-going personal hygiene, the CDC recommends “social distancing” - thus we remind you that our drive-ups (and ATMs which accept cash/check deposits at all locations) are a good way to avoid direct, person-to-person contact.

For any of our loan customers who are experiencing financial concerns, please know that we are here for you as always, and will help you through this challenging time.  Please contact your loan representative to start those discussions.

Thank you for the trust you place in us to service your banking needs. It’s why we’re here.
  

Sincerely,
Profile Bank
 


 

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