Online Banking Privacy and Security

Safeguarding your personal information when interacting with us via the Internet is extremely important. Profile Bank’s Online Banking has been designed with that in mind. Profile Bank will continue to enhance and maintain prudent security standards and procedures to protect against unauthorized online access or use of your nonpublic personal information and records, applying the same high standards in caring for your personal information as we do for transactions you conduct with us in person.

Secured Forms
Messages sent using the secure forms within our website are secure. Look for the icon of a padlock to verify a form’s security. We preserve the content of your message, your message address and our response, so that we can more efficiently respond to any follow-up questions from you. We also retain this information to meet legal and regulatory requirements.

Regular Internet E-mail is Not Secure. Please do not send confidential information such as social security or account numbers to us via regular e-mail. In instances where e-mail addresses are provided, they are provided for information inquiries of a non-sensitive and non-confidential nature. Since an Internet e-mail response back to you would not be secure, we will not include confidential information in an unsecured e-mail response.

Phishing and Identity Theft
“Phishing” refers to activities of cyber-criminals who create an imitation of an existing legitimate web page and trick people into providing sensitive personal information. We will never send an e-mail that provides a link to the Profile Bank Online Banking logon screen. The recommended best practice is to access the logon screen from the link on our website homepage at www.profilebank.com.

In the worst case of phishing, you could find yourself a victim of identity theft. With the sensitive information obtained from a successful phishing scam, these thieves can take out loans or obtain credit cards and even driver’s licenses in your name. They can do damage to your financial history and personal reputation that can take years to unravel. But if you understand how phishing works and how to protect yourself, you can help stop this crime.

How it works
In a typical case of phishing, you’ll receive an e-mail that appears to come from a reputable company that you recognize and do business with, such as your financial institution. In some cases, the e-mail may appear to come from a government agency, including one of the federal financial institution regulatory agencies.

The e-mail will probably warn you of a serious problem that requires your immediate attention. It may use phrases, such as “Immediate attention required,” or “Please contact us immediately about your account.” The e-mail will then encourage you to click on a button to go to the institution’s Web site. In a phishing scam, you could be redirected to a phony Web site that may look exactly like the real thing. Sometimes, in fact, it may be the company’s actual Web site. In those cases, a pop-up window will quickly appear for the purpose of harvesting your financial information. In either case, you may be asked to update your account information or to provide information for verification purposes: your Social Security number, your account number, your password, or the information you use to verify your identity when speaking to a real financial institution, such as your mother’s maiden name or your place of birth.

If you provide the requested information, you may find yourself the victim of identity theft.

Note: Please be aware that Profile Bank will never contact you to request or verify information about account numbers, PIN’s, login ID’s, passwords or any other personal information regarding your accounts.

How to Protect Yourself

  1. Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. E-mails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you did not initiate the communication, you should not provide any information.
  2. If you believe the contact may be legitimate, contact the financial institution yourself. You can find phone numbers and Web sites on the monthly statements you receive from your financial institution, or you can look the company up in a phone book or on the Internet. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
  3. Never provide your password over the phone or in response to an unsolicited Internet request. A financial institution would never ask you to verify your account information online. Thieves armed with this information and your account number can help themselves to your savings.
  4. Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call your financial institution to find out why. If your financial institution offers electronic account access, periodically review activity online to catch suspicious activity.
  5. Review your credit report at least annually to monitor for unfamiliar transactions. Contact www.annualcreditreport.com or call 1-877-322-8228 for your free annual credit report.
  6. Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT.

What to do if you fall victim
Contact your financial institution immediately and alert it to the situation. Report all suspicious contacts to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT. If you have disclosed sensitive information in a phishing attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau’s fraud division:

Equifax
800-525-6285
P.O. Box 740250
Atlanta, GA 30374

Experian
888-397-3742
P.O. Box 1017
Allen, TX 75013

TransUnion
800-680-7289
P.O. Box 6790
Fullerton, CA 92634

For Further Questions

Please contact Customer Service at 603-332-2610 ext. 291.